When will my clothes be picked up?

We don't do exact time pickups. The order form simply asks by what time you can leave your clothes downstairs with the concierge/reception.

The driver will stop by sometime after that on his route. For example, if you put on the order form that you can leave your clothes with the concierge/reception by 9:00 AM, that DOES NOT mean that the driver will be there at 9:00 AM.

He might be there at 9:01, 9:59, 11:30, or as late as 20:00-21:00 if we have to bump your order to the evening routes, for whatever reason.