Pickups and Dropoffs

When will my clothes be delivered?

Delivery time depends on the services and turnaround time you selected on the order form. All turnaround times can be found on your city page, in the pricing section. Your clothes will be delivered to your concierge/reception. They won't always notify you when we make the delivery so please check with them first. If it's past the delivery day/time, just send us a message.

When will my clothes be picked up?

We don't do exact time pickups. The order form simply asks by what time you can leave your clothes downstairs with the concierge/reception. The driver will stop by sometime after that on his route. For example, if you put on the order form that you can leave your clothes with the concierge/reception by 9:00 AM, that DOES NOT mean that the driver will be there at 9:00 AM. He might be there at 9:01, 9:59, 11:30, or as late as 20:00-21:00 if we have to bump your order to the evening routes, for w...

Concierge/reception doesn't speak English well?

Just show the appropriate translation as you are handing over your clothes. English: I will place my clothes here. An outside company named Laundry Town will come pick it up. Please do not wash. Thank you Chinese (Mandarin): 我把衣服放在这里 外面有个叫Laundry Town 的过来取 请不要洗 谢谢 Thai: สวัสดี, เราต้องการส่งเสื้อผ้าให้ร้านลอนดรี้ทาวน์ไปซัก และร้านลอนดรี้ทาวน์จะส่งพนักงานเข้ามารับเสื้อผ้าของเรา โปรดอย่านำเสื้อผ้าของเราส่งไปซักกับทางโรงแรมเด็ดขาด ขอบคุณ